AI opportunity audit
A walk-through of how your business runs today: calls, bookings, quotes, invoicing, follow-ups, marketing. You get a ranked list of what to automate, what it saves, and what it costs.
Craig Austin · AI consultant · Queensland, Australia
80% of the results in 20% of the time.
That's what do8020 means. I use AI and automation to strip the slow, repetitive work out of a business so you and your team spend your hours on the 20% that actually makes money. I've built many products this way, it shows you what's now possible with AI. Now let's get AI working for you.
OLD WAY
NOW WAY
TIME
RESULTS
The Pareto Principle
Where the name comes from
Over a century ago, Italian economist Vilfredo Pareto noticed that about 80% of Italy's land was owned by about 20% of its people. The same lopsided pattern turned up almost everywhere people looked, and it became known as the 80/20 rule.
The idea is simple: not every hour of work is worth the same. A small share of your effort produces most of your results. The rest adds less and less the further you go.
It's an observation, not a law of nature. The split might be 90/10 or 70/30, and the two numbers don't have to add up to 100. What matters is spotting the few things that do most of the work, and putting your time there.
20% of customersoften bring in 80% of the revenue
20% of productsusually drive most of the sales
20% of tasksproduce most of the value in a working day
20% of problemscause most of the complaints and lost sales
Step one · 80/20 analysis
Measure it
Look at the numbers: which customers, products, calls and tasks actually bring in the money. The AI audit and cost calculator on this page are a quick version of this, and a full audit goes deeper with your own data.
Step two · 80/20 thinking
Act on it
Use what the numbers show to make sharper decisions: put more into what works, stop feeding what doesn't, and redesign how the day runs around the vital few.
Step three · the AI multiplier
Automate the rest
This is where do8020 is different. Instead of dropping the other 80% of tasks, AI and automation take them over, so the essential work still gets done without eating your time.
80/20 doesn't mean doing 80% of the job
A bridge that's 80% built doesn't carry traffic. Customers still need their calls answered, their quotes sent and their invoices right. The details matter, they just shouldn't cost you most of your time. That's the gap AI fills: you and your team focus on the 20% only people can do, and AI handles the long tail of follow-ups, bookings, admin and paperwork, properly and every time.
AI Automation Audit
Get your 80/20 automation plan in 60 seconds
Tell the AI what your business does and where your time goes. It finds the 20% of tasks worth automating first, estimates the hours you'd win back, and shows which tools would do the work. Free, instant, no sign-up.
Your automation plan
Your plan will appear here: the top three automations for your business, the hours each one saves, the tools that would run them, and the first step to take this week.
What is manual work costing you?
Assumes 30% of missed callers would have bought, and AI takes over 60% of repetitive admin. Your real numbers will differ; this is a starting estimate.
Sales lost to missed calls$0per year
Admin hours AI could take over0hours per year
Value of that time$0per year
Total opportunity$0per year
Consultancy
Where AI earns its keep in your business
I don't sell AI for its own sake. Every engagement starts with one question: which tasks are costing you the most hours for the least revenue? Then we automate those first.
Asisty receptionist deployment
An AI receptionist answering every call 24/7, booking appointments, taking orders and making outbound sales calls. Set up, scripted and tuned to your business.
AI-built apps and websites
From idea to live product in weeks, not months. The same method behind Shopenjoy, Edgeagle and Forensic4u, applied to your customer portal, booking tool or internal system.
Sales and outreach automation
Lead lists, automated email sequences, AI follow-up calls and payment collection that runs without chasing. More conversations with buyers, fewer hours on admin.
Multi-model orchestration
Claude, coding agents, voice AI and your existing tools wired together so work passes between them automatically, with a person approving only what matters.
Training and prompt playbooks
Hands-on sessions that teach your staff to brief AI properly, plus written prompt playbooks for your recurring jobs, so the gains keep coming after I leave.
Asisty.me · your virtual receptionist
Every missed call is a missed sale. Asisty answers all of them.
Asisty is the automation I recommend first to most Australian businesses, because it pays for itself fastest. It sits on your phone line and handles the work a receptionist does, around the clock.
- Answers calls 24/7, handles FAQs and takes messages with call summaries
- Books appointments directly into your booking system and transfers urgent calls
- Takes phone orders for takeaway and pizza shops, pickup and delivery
- Outbound AI calling for warm-lead follow-up and sales campaigns
- Australian hosting, with call recordings you can export
PlanAUD / month
Starter$149300 minutes · answering, FAQs, messages, call summaries
Growth$349900 minutes · adds appointment booking and call transfers
Pro$6992,000 minutes · adds staff logins and priority support
Outbound AI calling is available as a separate add-on for sales follow-up and campaigns.
The engine behind the work
Why I build with Claude
I've worked with most of the major AI models. Claude, made by Anthropic, is the one I trust to lead. It thinks before it acts, and it's the model I use to direct all the others.
Prompt engineering
Claude writes precise, structured instructions. I use it to brief coding agents, voice agents and image models, so each one gets exactly what it needs on the first try instead of the fifth.
Talks to every other AI
It acts as the conductor: planning the job, splitting it into steps, handing each step to the right tool and checking what comes back. That's how one person runs a portfolio of eleven products.
Superior code
Claude drafts and tests code before it ever reaches a server. Fewer broken builds, fewer wasted credits, and production apps that work the day they launch.
Clear reasoning
It explains its choices in plain English, so business owners can understand what's being built and why, and make the call themselves.
The do8020 AI stack
Claude conducts. Specialist AIs do the work.
ConductorClaude
Plans the job, writes the prompts, reviews every output before it reaches you.
VoiceVoice AI agents
Answer and make calls in natural Australian English through Asisty.
BuildCoding agents
Turn Claude's tested specs into live apps, sites and integrations.
DataPrediction models
Statistical and machine-learning models, like the ones behind Edgeagle.
ConnectYour tools
Booking systems, email, CRMs and payments, wired in so data flows on its own.
Choosing the right model is the first 20%. Everything else gets faster from there.
Portfolio · built with AI
Eleven products, one method
Retail, voice AI, fintech, gaming, crypto, biofuels, security and fashion. Each one was designed, coded and launched with AI doing the heavy lifting. Proof that the 80/20 approach works across any industry.
Treat these as an indication of what's possible, not a menu. Your business is different, so your solution will be too. The same skills that built a marketplace, a trading platform, a voice receptionist and a 3D game can build the system your business needs: a booking portal, a quoting tool, a customer app, or automation that links the tools you already use.
Flagship · E-commerce
Shopenjoy
shopenjoy.aiAn online marketplace that turns shopping into a game: over 500,000 products, skill games and rewards, free credits on sign-up, and every transaction contributing to environmental causes.
Voice AIAsisty
asisty.meAI virtual receptionist and outbound sales agent for Australian businesses.
Market intelligenceEdgeagle
edgeagle.comAI market-prediction and risk-intelligence platform using Markov chains and hidden Markov models across stocks, crypto and forex.
GamingBadRivals
badrivals.comA 3D game on a custom TypeScript and Three.js engine, with multiple realms and Bitz gold rewards.
PaymentsAustiPay
austipay.comTap-to-pay with NFC tags and PayID. A cheaper alternative to card fees for Australian businesses.
SecurityForensic4u
forensic4u.comAI email forensics that reveals where an email really came from, with a legitimacy score and evidence-grade report for 88¢.
CryptoBitz Gold
bitz.goldA gold-backed, deflationary token on Polygon with a capped supply of 100 million coins.
Clean energyMorFuels
morfuels.comA planned moringa biorefinery in Northern Australia for biodiesel, aviation fuel, stock feed and more.
EntertainmentCreepy Crawlers
creepy.ccA camera filter app that sets spiders and bugs crawling across your face.
FashionThe Old Kids Club
theoldkidsclub.comPremium vintage badge tees, 100% Australian owned. Too Kool for Skool.
Coming soonSwarmates
swarmates.comThe newest venture in the portfolio. Details coming soon.
How we work together
From first call to running automation
Discover
Book a free 30-minute consultation and May, our AI receptionist, calls you at a time that suits. She learns where your hours go and where your revenue comes from.
Find the 20%
I map your workflows and rank the tasks where automation returns the most money for the least effort.
Build fast
May can sign you up to Asisty on the call. Once your first invoice is paid, Craig books your setup session personally, and Asisty is often answering your phones within days.
Hand over and grow
Your team gets training and playbooks. I stay on call to tune, measure and expand what's working.
Let's talk
Book your free 30-minute business consultation
Pick a time that suits you and May, our AI receptionist, will call you back. She'll find the 20% of your business worth automating first and show you what it could save. May runs on Asisty, the same system I'd install in your business, so the call is also your first live demo.
May answers 24/7. Ask her anything, start your consultation straight away, or book a callback.